Other Client Testimonials

About Our Staff:

 

  • New clients Rosemarie and Anthony think we are much better than their previous vet: “There is nothing to improve on..everything is very good!”
  • What is it like if you have never been to a veterinarian before? Peter told us that “Dr. Detelich was very clear, explained everything in detail, gave me plenty of time to ask questions and made him feel like she really cared about me and my pet.”  That’s what its like here!
  • Julia told us on a client survey,”I used to go elsewhere, but going to a full-service vet that knows my family and all our pets is worth it!My mon has been a customer forever; Everyone is wonderful! Friendly and helpful! Love Dr. Demarco and Dr. Detelich!”
  • Nessie’s mom recently had lots of nice things to say about Dr. Thomas: “Thank you so much for helping us out. We really needed you and you came through for us as usual…Please tell the “wig staff” that we are grateful for their great care!”
  • 15 year client, Carolyn, says, “I have been coming to Wignall since the “old” building. No matter which pet, it has been the staff and doctors who have always been there for me and my pets. My family loves Wignall!”
  • “Awesome service! Everyone cares for all animals and it shows.” wrote Peggy.
  • “I find your staff excellent and extremely friendly and professional.” comments from Rich.
  • Long time client, Joan, said:”Have been coming here for 18 years. The doctors and staff are incredible. When my first 2 pets passed away they were especially wonderful and caring. I will always recommend this animal hospital for anyone who truly cares about their extended family members.”
  • Dr. Tamara Pikulik got kudos from Cassie: “Dr. Pikulik has been our vet for our 2 cats. We love her dearly and cannot say enough about her and the staff at W.A. Hospital.”
  • About Dr. Leigh DeMarco, Laurie wrote, “Love Dr.DeMarco–spent a lot of time with us!”
  • Maggie gave us 5 Stars and said when she was recently moving to New York,”We completely appreciate your awesome service and care. We will be sad to see a new vet in NY!”
  • More kind words from client, Bing,”Wignall Animal Hospital is one of a kind!  Especially when it comes to it’s people!  Thank you!”
  • Alexina told us on a survey,”The staff is very friendly and attentive. They truly care about the animals they care for. A special thanks to Jenn, Kristina, Erin and Dr. Kate Thomas for all they do!”
  • Another compliment about our staff and our ability to accomodate our clients,” The service is excellent and we were able to get an urgent appointment on short notice today”, wrote Louisa.
  • Carol, a 10 year client, recently wrote,” We have been coming to Wignall for over 10 years and wouldn’t think of going any place else. Our cats are so well cared for!”
  • A new client, who is a first time pet owner, recently visited our Lowell office. He found our staff to be Excellent!” Dr. Kopec was “very helpful and genuinely concerned about the state of my cat. She developed a detailed plan for his long term care. She was easy to talk to and listend to all my concerns. I found the staff to be very professional and caring.  I knew my little guy was in good hands!”
  • About our staff, Jessica told us our team is “Wonderful! Very kind and understanding.”
  • Maggie, a new client, thoroughly enjoyed her “New Client Tour” of the hospital. She told us it was a fantastic idea and “makes a “mom” happy to know her baby is being well taken care of when he’s here and I’m not!”
  • About our long term staff, like Receptionist, Jenn, Theresa gave us 5 stars:” I greatly appreciate your long term staff, like Jenn. They make me and my pets feel at home. Also, they understand my situations. Thank you so much!”
  • Marilyn gave us a “5 Star Rating”!  “You were very comforting and pleasant, as always!”
  • Jodie told us in June, 2011, “Thank you for your friendly disposition to us all! We enjoyed our tour of the hospital!”
  • More Doggie Daycare compliments…from Sue, “Duke loves Daycare!  I love the pictures of him that I receive!”
  • One of our patients, Buddy, has had a tough year. His mom told us, “Buddy has had a tough year and the staff have been so great to him. Special thanks to Dr. DeMarco.”
  • Christine wrote us, “Hunter and I love it here!”
  • Melvin and Ernie’s  mom told us, “Melvin and Ernie love their friends at Wignall.  They always get love and hugs!”
  • Lori told us that are staff are, “Always a pleasure!  Helpful, accomodating and friendly.”
  • About Doggie Daycare at Camp Wignall, “Bella absolutely loves her time at Doggy Daycare. She gets supreme treatment!  I couldn’t be happier. Keep it up!”
  • Sookie’s mom says, “The staff at Wignall took great care of Sookie and she’s healing well! Thank you!”
  • Losing a pet is a painful experience for all pet parents and families. After Louise recently experienced this, she wrote us, “Thank you for your help and expertise. You were all so kind and humane. It is heartbreaking for a pet owner to have to make the final decisions. You showed compassion for me and my cat; you understood!  I feel much grattitude and respect and I will never forget it.”
  • Bruno and his mom came to us for their first visit and thought our Receptionists were “exceptionally fast”!  Her doctor, Dr. Laura Leanza, was very attentive, answered all his mom’s questions and Bruno’s mom felt that our staff took very good care of her–and him!
  • Teddie is a cute little 4 1/2 year old Yorkshire Terrier who was recently groomed by Stephanie.  His day at the spa included a custom haircut, special shampooing to get his coat super clean, hair conditioner, blow drying, ear cleaning, nail trimming and clean up blow dry.  Teddie’s mom, Christine, LOVED how he looked and said, “This is the best grooming he has ever had!”  She just thought we should know about another very happy, very satisfied customer.
  • Bert, Ernie and Babi’s dad LOVED the way Stephanie groomed them recently. His compliments included that it was the “best grooming they had ever had!”
  • Milo the Cat emailed us a thank you email about the e-birthday card he received from us just in time for his birthday, “Thank you soooooo much for the lovely birthday card. Yes, today is my birthday.”
  • Maria Marie’s mom, Theresa, thinks our staff is “beyond helpful! I don’t know what I would do without you guys!” (about our Kennel Technician, Kennel Supervisor, Jolene, our technicians and our team of doctors).
  • Anne, Monique’s mom, wrote to Jason: “Your DVD of all the animals was INCREDIBLE. The music was beautiful. “(in reference to “My Best Friends III”, the 2010 version of a client/staff pet DVD tribute produced, by Jason Theriault, our IT staff. For more information visit our Home Page, Special Events, “My Best Friend”)
  • Karen, a new client, couldn’t wait to give us feedback after a recent visit: “To be perfectly honest, I feel like there is not much that could be improved. I am very happy here. As soon as I walked in, I felt comfortable and knew I made the right decision in choosing Wignall Animal Hospital.  I loved the doctor (Dr. Leanza). She is kind and very informative. I wish I had a doctor like her! I would not go anywhere else.”
  • Another very happy client wrote to Dr. Leanza recently,”Thank you for getting back to me with such detail. I have to admit, I think Wignall’s doctors are excellent doctors and very caring and attentive. I used to go (elsewhere) and they never would have emailed me or have given me a phone call about my pet. Your hospital has called me on numerous occasoins. Happy Hoidays!”
  • More kudos for our Dr. Pikulik:”I am ever so greateful for her kindness! I have referred Wignall’s so many people!”
  • Joani Winn wrote us: “You guys are great!  The whole staff that I dealt with was absolutely wonderful and caring. I believe they are in there because they love what they do. It shows. I was impressed enough that I wanted to write a personal thank-you to Dr. Detelich and Candas who kept me informed of Gable’s progress and answered many questions with concern and tact. Thank you!”
  • Finding veterinary care for exotic pets such as a bird, can be very difficult. On her first visit to see Dr. Pikulik with her bird, Lise found that she”..enjoyed the atmosphere much better than previous vets . This was my first vet experience with my bird and I was very impressed and felt very comfortable. The avian vet was awesome!  Our bird was scared and she was able to calm her and explain everything clearly to us.Thank you!”
  • On a recent client survey in September 2010, Janice wrote..”I moved to Beverly in 2006 and eventrually tried two different vets in the area. I’m back at Wignall though as I couldn’t find anyone as good!”
  • Lucy’s mom told us that Lucy came home from boarding and grooming looking GREAT, thanks to our Kennel Staff and our Groomer, Michelle.
  • Fred and Kathy sent a card to the entire staff: “(we) want to thank everyone for always taking wonderful care of our Mittens!  Your care, warmth and empathy was something we will never forget.”
  • Don and Ann said, “Her (Shadow) final years were much better by your excellent care, and will always be appreciated.”
  • Kelly and Rose wrote us of their “..sincere gratitude for the professional staff at Wignall Animal Hospital. Our puppies have received care from veterinary services as well as grooming and boarding and we are thrilled that all of our experiences have been excellent…We’ve already used the boarding and services of Jolene and her staff twice this summer and have been thrilled with the level of care shown on each occasion.  The staff has always been incredibly courteous and has shown great care in handling all four dogs–each of whom have their own personality and quirks.  Management has been very accomodating of our schedule and has been flexible to meet our needs. Overall, Wignall is a great environment for us and our canine tykes. Thanks for the peace of mind!”
  • Sue, a long term client, wrote us in August 2010: “Can’t thank you (Dr. Pikulik) and the staff enough for thinking my pets are just so special. As you know, they get the best of everything including top-notch veterinary care…it’s always heartening to know that they had such an impact on you and the staff. I appreciate it more than I can say.”
  • Melissa, a new client, recently wrote us that “Dr. Thomas was so thorough. She really took the time to answer all of my questions and was great to (my dog)! I had a list of questions and she patiently and thoroughly answered every one, making sure I understoond. She was just amazing and really spent time with me. She’s great at what she does and I will absolutely be returning!”
  • Ann and Peter recently wrote to our Lowell Veterinary Clinic Staff (Nancy Kopec, DVM and medical staff): “I wanted you to know how much we appreciate the wonderful care you always provided..and your dedication to (her) well being.  Peter and I have been very impressed by your follow-up calls after her visits (our own physician does not do that!).  Your kindness duirng this time will not be forgotten and your professionalism and warmth made a difficult time a little easier to bear.  You and your staff..are to be commended for the good work that you do and you are all a blessing to anyone who has a pet.  We do intend to bring another cat (and maybe a dog) into our home at some point and we will certainly want whatever pets we have in the future to be in your care.”
  • From a recent new client whose dog boarded with us for the first time….” the best I have been to….I was very happy with your service and, most of all, my dog was happy also and that meant a lot to us. Thank you so much. You will be seeing a lot more of us.”
  • About Dr. Thomas and our staff: “I switched veterinarians because someone referred me to you.  Now I can’t even imagine ever going back to my previous vet, but I will definitely recommend anyone I know with a pet to go to Wignall. I asked a lot of questions and Dr. Thomas answered every one of them. I felt like all the staff were nice and caring.”
  •  “To all the Staff at Wignall: My husband and I want to thank everyone for their kindness during our kitten’s recent visits. From the girls at the front desk to the three doctors who treated her, we were treated so kindly and trusted that she was getting the very best care possible. Everyone went above and beyond to help her (and us!) and we appreciate it so very much. We have been telling everyone we talk to with a pet to bring them to you because Wignall Animal Hospital is the best pet care facility around! We have brought our cats to you for several years for general checkups, end-of-life care and acute illness. Thank you all for your professionalism and personal care for our furry kids.:
  • “There are so many of you that took care of Peanut over the years–I honestly can’t thank you enough.”
  • After a recent charity event, Santa Sunday, held at Wignall Animal Hospital, a client wrote us, “I would like to say thanks for the DVD <”My Best Friends 2009 DVD produced by Wignall Animal Hospital employee, Jason Theriault>. It is so well put together.  Also a thank you for your time. A thank you to all the Wignall Staff for the very nice Santa Sunday. I have never been to a veterinary hospital where such things are offered as you offer there. As a newer patient, Cisco, and I would like to say how pleased we are in changing to Wignall.”
  • From a new client visting for the first time, “I had a wonderful experience there and I hope I will be able to come back in the future–other than just when my pet is sick!  Dr. Tamara (Pikulik) had a good tone in her voice (when she spoke to me about my turtle) and I could tell that she was knowledgeable about turtles.”
  • “We would like to personally thank all of the staff at Wignall Animal Hospital for providing our dog with such great care during our vacation. We absolutely hate to leave our dog, she is like a child to us and we miss her terribly whenever we have to board her. I have been recommended to various other kennels in the past, however, it seems to us that Wignall provides the best deal AND truly cares for the pets whle owners are away.  I am so impressed with the service that we received and the care that Jema was given that I will never bring her anywhere else for a boarding stay. I know that here, she will be properly taken care of and watched as if she were owned by a member of the staff.  You deserve the praise and I hope other people can see that choosing Wignall for boarding your dogs is definitely the way to go!! Thank you a million times for everything!! We will most definitely be bringing her back again the next time we need to board her!”
  • “We want to thak you all (To the Staff at Wignall Animal Hospital, Everyone) for the great professional and personal care you always showed to our old friend, Buddy…Special thanks to Dr. Pikulik, Bonnie, Jolene, Suzanne, Jason and Jessica–all of you who always made a point to say hello or ask about  him. Buddy says thanks for all you do for ALL the animals!”
  • Kathi sent Dr. DeMarco a beautiful card with this sentiment, “I just wanted to express my thanks for the lovely way in which you treated Sasha at the end of her long life. You had great sympathy and kindness for both us on that difficult day… She had been a patient there fore over 20 years and treated wonderfully by everyone through the years.”
  • When Kori visited us she wrote us ” I was very happy with the care and service we received and will definitely recommend you.”
  • One of our pet patients, Change, even sent us a card:”Woof! Woof! Woof!(means Thank You So Much! for the pet ID card)”
  • Dr. Tamara Pikulik, Wignall Animal Hospital Chief of Staff, received these kind words: “We would like to thank you and your staff at Wignall for being so accomodating and caring during our time of need. Everyone was so patient and helpful during this difficult process. Most importantly, Jake was made comfortable upon our arrival which we can not thank you enough for.”
  • From Susan and Patrick on a beautiful card that read, “This comes to tell you thank you and then to tell you, too–The world’s a better place because of people as nice as you!” “to All the Wignall Staff, We would like to say thank you from the bottom of our hearts.”
  • Amy,Jacky, Sue and Bruce wrote, “Thank you for being there for me. You took good care of Cody. Thank you for being a great friend.”
  • Brian, Julie and Kaitlyn wrote us that they had high praise for our Veterinary Technician, Kristina. “Please extend our thanks to her for being so thoughtful and kind to the both of us. It was great knowing our dog was in good hands with an outstanding staff.”   They also wrote to Dr. Laura Leanza “I just wanted to thank you and the wonderful staff at Wignall for being so accomodating to my wife who went there alone and assisting her in transporting Kobie from the car to your office. You and the staff took wonderful care of Kobie and making sure he was comfortable and stable, even in his last minutes.”
  • Leslie recently wrote us that not only were our Receptionists good about taking the time to explain her visit’s charges, but that while we are her first veterinarian, “all I heard while I was looking for a vet for my kitten, was great things about Wignall and then I went to see the place and I got a good vibe.” The vet was “..great, she took the time to answer my questions with a new pet and I also got a good vibe from her.”
  • Theresa recently stopped in to tell us in person that every time she comes into the hospital, our staff are always so nice to her! She loves coming here!  Her positive experiences have been with all departments of the hospital–our Receptionists, Veterinary Technicians, Groomers, Veterinarians and Kennel Technicians.
  • The Guiding Eyes For The Blind wrote..”I just want to take this opportunity to thank you for the care for Harmony..we are so grateful for your time and generosity! Guiding Eyes for the Blind was founded in 1954 to enable blind and visually impaired people to achieve greater independence and freedom through mobility and dignity with the assistance of a trained guide dog…Although the cost of preparing a blind person and guide dog for their new life togther is upwards of $40,000, there is no charge to the students….We depend soley on the individual, corporate and foundation support.  Conscientious veterinarians, such as yourself (Dr. Nancy Kopec, Lowell Veterinary Clinic), who donate veterinary expenses incurred by a pup in need, help us to achieve our important mission of supplying healthy, intelligent, and the highest quality guide dogs to visually impaired individuals. Thank you!”
  • Peter and Phyllis recently wrote us  “..We especially would like to thank the staff and Dr. Pikulik for their compassion and care of Brandy on her last day…and for taking such wonderful care of her.”
  • Don and Elaine said “Thanks to all of you and special thanks to Dr. Martin, Dr. Leanza, Dr. Detelich, and Melissa (Receptionist) for the care and treatment of Tabu. You not only made a difference for us and Tabu, but you are the difference.”
  • From Denise about her pet: “Thank you all so much for all the special care that you gave my cat, Puddy. Even Puddy was comfortable in her last days at Wignall. She knew we were all trying to make her feel better. Love you all.”
  • Hugs and Kisses for the staff: “Thank you for making our boy, Pedro, comfortable. To all the staff, XOXOXO’s!”

  • Lindsey recently told us, “I am so happy I brought my pet to Wgnall and nowhere else…everyone was extremely friendly and helpful!”
  • Jen had this to say about Dr. Detelich: “She was awesome. SO nice and willing to listen. She kept asking if I had any questions and was willing to re-explain instructions. I was very happy with the service I received.”
  • Compared to a previous veterinarian she used, Liz told us these comments about Dr. Thomas..”I was very impressed with the cleanliness of the huge waiting room. As I watched the regular patients come in, I could tell how happy they were (the patients and the staff!). The doctor did an excellent job with explaining and suggesting preventive care for my senior pet. She did a follow up call to me about blood work (which) impressed me a lot. She didn’t give up until she spoke with me personally. From registration to good bye, each staff member asked if I had any questions.. They were so professional and clear… I left without one!”
  • Tara says, “You guys are just awesome! Everyone has always been very kind to me and my family for over 19 years.”
  • Nancy says, “Your Reception Staff was excellent.”
  • About our client educaton, Shelby said, “I liked that you gave me information in print to further educate me.”
  • Nate was helped with a sick pet: “What made my experience so great was the fact that the veterinarian did everything in her power to help me and my dog. My doctor was absolutely great–she gave me all the faxts and I knew instantly she was an animal lover. I was given plenty of chances to ask questions about my dog.”
  • Linda brought her new puppy for the first office visit: “Eveyone is genuinely concerned and knowledgeable; and I feel I get quality care. I am looking forward to bringing my new puppy!”
  • On her recent visit, Loretta commented, “The promptness and clarity of the bill and fees was very professional. My dog was handled much better than my previous veterinarian and I learned that he needed dental care. I didn’t know that! “
  • About her older dog, Amy said,” They gave me as much info as possible. I also spoke to a doctor over the phone who was extremelyl helpful as well and gave me some great tips…(he) is doing well now ..and seems to feel great!”
  • Dr. Demarco was written about..”Thank you so much for the kindness and caring and love you showed me for my pet. I wish that all doctors were like you!  You are a very special doctor.”
  • “…the receptionist was very friendly and personable and I loved the way my bill/fees are itemized. I didn’t have to recap anything we paid for to my husband because it was all right there on the bill and the notes the vet prepared. Each time I have come in, I have gotten the same friendly service.”
  • “This is my first pet and I do have to say I loved Dr. Detelich and the technician I saw during my first visit. I was impressed by the way the technician handled my puppy and they both made my puppy feel very comfortable with them. Getting his first vaccines didn’t seem to phase him in the least!”
  • “I feel much more comfortable with you than my last vet because your staff showed me the list of procedures my cat needed and explained what they recommended.”
  • Karen O. had these compliments for our Receptionists, Kara and Erin, “I would just like you to know how pleasant and helpful Kara and Erin are whenever I come in. The atmosphere is postive and professional.”

Our professional Groomers receive nice comments too!

 

  • Dorothy told us, she “loves Jessica” and thinks her dog now “looks great!” compared to other experiences she has had elsewhere.
  • Roger wrote, “The groomers were very friendly and helpful taking care of my rabbit. They worked together when needed to make the process go smoothly and they were very open to me asking questions.”
  • Theresa recently stopped in to tell us she was “thrilled” with how clean her dog was after being groomed by Jessica.

Campers and Parents love Camp Wignall (boarding and daycare): visit Camp Wignall on  facebook.com!

 

  •  From Kelly and Rose..”We’ve already used the boarding and services of Jolene and her staff twice this summer and have been thrilled with the level of care shown on each occasion.  The staff has always been incredibly courteous and has shown great care in handling all four dogs–each of whom have their own personality and quirks.  Management has been very accomodating of our schedule and has been flexible to meet our needs. Overall, Wignall is a great environment for us and our canine tykes. Thanks for the peace of mind!”
  • “Thank you so much for (sending us a camp report card and photos of Zoey at camp)…It’s such a special touch..It’s wonderful to see Zoey running free without a leash or runner….she never gets to do that.  Thank you so much for taking such good care of my baby:)  “
  • “We would like to personally thank all of the staff at Wignall Animal Hospital for providing our dog with such great care during our vacation. We absolutely hate to leave our dog, she is like a child to us and we miss her terribly whenever we have to board her. I have been recommended to various other kennels in the past, however, it seems to us that Wignall provides the best deal AND truly cares for the pets whle owners are away.  I am so impressed with the service that we received and the care that Jema was given that I will never bring her anywhere else for a boarding stay. I know that here, she will be properly taken care of and watched as if she were owned by a member of the staff.  You deserve the praise and I hope other people can see that choosing Wignall for boarding your dogs is definitely the way to go!! Thank you a million times for everything!! We will most definitely be bringing her back again the next time we need to board her!”
  • Special thanks from Gail and Steve: “to the kennel crew for helped care for our fine animal whose life we all got to share for awhile.”
  • Matt wrote us..”I feel comfortable leaving my pup in the care of your staff when I have to board him.”
  • Steve and Marty emailed us:” I can’t believe some of the photos you have taken and given us. They are fantastic. Thank you for taking such good care of our dogs and for sharing a little piece of their “camp” experience with us through the photos!”
  • After a recent boarding stay we received this thank you: “We are always a little nervous leaving them (2 dogs) for a week, but knowing they are in a safe and comfortable environment where there are people like you make us feel much more comfortable. We are confident sending them on their vacation (which) will really allow us to enjoy ours without worries.”